Difference between revisions of "Display device not supported"

From User Manual :: Screenbits
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(→‎Resolution)
 
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== Symptoms ==
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== Problem ==
 
When the app starts recording the following error message is displayed:
 
When the app starts recording the following error message is displayed:
  
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</blockquote>
 
</blockquote>
  
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This issue most likely occurs because the app does not support being run against the discrete GPU on a Microsoft Hybrid system.
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This issue occurs because the app does not support being run against the discrete GPU on a Microsoft Hybrid system.
  
 
== Resolution ==
 
== Resolution ==
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To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below.
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To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below. If you are already running on the integrated GPU, run the application on the discrete GPU instead.
  
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=== NVIDIA ===
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'''Note:''' Before configuring the display, make sure Windows is up to date and you have installed latest display drivers on your device.
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To select Integrated GPU for all apps on your system:
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#Right click on Desktop then click '''NVIDIA Control Panel'''
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=== Microsoft Store version ===
 +
To change the GPU for the universal version of Screenbits:
 +
#Right click on desktop then choose '''Display Settings''' to open ''Display settings''.
 +
#Scroll down to find '''Graphics Settings''' link, click on it to open ''Graphics settings''.
 +
#Choose '''Universal app''' from the selector under '''Choose an app to set preference'''.
 +
#Select '''Screenbits - Screen Recorder''' from the selector below it.
 +
#Click '''Add''' to add ''Screenbits - Screen Recorder'' to the list.
 +
#Click '''Screenbits - Screen Recorder''' from the list then click '''Options'''.
 +
#Choose '''High Performance''' or '''Power saving''' then click '''Save'''.
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#Close ''Screenbits'' then open it again and try to start recording.
 +
 
 +
'''Note:'''
 +
If the problem persists, follow the steps above but choose the other option ('''Power Saving''' or '''High Performance''') in step 7.
 +
 
 +
=== Steam version ===
 +
To change the GPU for the Steam version of Screenbits:
 +
#Right click on desktop then choose '''Display Settings''' to open ''Display settings''.
 +
#Scroll down to find '''Graphics Settings''' link, click on it to open ''Graphics settings''.
 +
#Choose '''Classic app''' from the selector under '''Choose an app to set preference'''.
 +
#Click '''Browse''' to select the executable file of Screenbits on from "C:\Program Files (x86)\Steam\steamapps\Common\Screenbits\Screenbits.exe";
 +
#Click '''Screenbits - Screen Recorder''' from the list then click '''Options'''.
 +
#Choose '''High Performance''' or '''Power saving''' then click '''Save'''.
 +
#Close ''Screenbits'' then open it again and try to start recording.
 +
#If the problem persists, repeat the steps above but choose the other option ('''Power Saving''' or '''High Performance''') in step 6.
 +
 
 +
 
 +
[[File:Graphics-settings.png|frame|left|Display Settings]]
 +
<br clear=all>
 +
 
 +
[[File:Graphics-settings-2.png|frame|left|Graphics Settings]]
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<br clear=all>
 +
 
 +
[[File:Graphics-settings-3.png|frame|left|Performance Preference]]
 +
<br clear=all>
 +
 
 +
<!--
 +
=== NVIDIA Control Panel ===
 +
To select Integrated GPU for Screenbits from NVIDIA Control Panel:
 +
#Right click on desktop and select '''NVIDIA Control Panel'''.
 
#Select '''Manage 3D Settings''' from the task list on the left side of the panel.
 
#Select '''Manage 3D Settings''' from the task list on the left side of the panel.
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#On the ''Manage 3D Settings'' page, select '''Integrated graphics''' from the ''Preferred graphics processor'' selector.
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#Under the ''Program Settings'' tab, click '''Add''' to open ''Add'' dialog.
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#Click '''Apply''' to apply the changes. You may be asked to restart your computer.
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#Select '''Screenbits.App''' in the list, then click '''Add Selected Program''' to select the app and close the dialog.
 +
#Select '''Integrated graphics''' from the ''Preferred graphics processor'' selector.
 +
#Click '''Apply''' to apply the changes.
  
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To select Integrated GPU only for Screenbits:
+
 
−
#Right click on Desktop then click '''NVIDIA Control Panel'''
+
=== AMD Catalyst Control Center ===
−
#Select '''Manage 3D Settings''' from the task list on the left side of the panel.
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To select Integrated GPU for Screenbits from AMD Catalyst Control Center:
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#On the ''Manage 3D Settings'' page, click '''Program Settings'''
+
#Right click on desktop and select '''Catalyst Control Center'''.
−
#Under the ''Program Settings'' tab, click Add to open the ''Add'' dialog.
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#Click '''Power''' to open the ''Power'' page.
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#Select '''Screenbits.App''' in the list, then click '''Add Selected Program''' to close the dialog.
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#Click '''Switchable Graphics''' to open the ''Switchable Graphics'' page.
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#Select '''Integrated graphics''' from the ''Preferred graphics processor'' selector under the ''Program Settings'' tab.
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#Under the ''Recent Applications'' list, click ''Not Assigned'' button in front of ''Screenbits'', then select '''Power Saving'''.
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#Click '''Apply''' to apply the changes. You may be asked to restart your computer.
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#Click '''Apply''' to apply the changes.
 +
 
 +
-->

Latest revision as of 21:42, 26 April 2019

Problem

When the app starts recording the following error message is displayed:

The specified device interface or feature level is not supported on this system.

If your device supports multiple display processors, run the application on the integrated GPU instead of on the discrete GPU.

This issue occurs because the app does not support being run against the discrete GPU on a Microsoft Hybrid system.

Resolution

To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below. If you are already running on the integrated GPU, run the application on the discrete GPU instead.

Note: Before configuring the display, make sure Windows is up to date and you have installed latest display drivers on your device.

Microsoft Store version

To change the GPU for the universal version of Screenbits:

  1. Right click on desktop then choose Display Settings to open Display settings.
  2. Scroll down to find Graphics Settings link, click on it to open Graphics settings.
  3. Choose Universal app from the selector under Choose an app to set preference.
  4. Select Screenbits - Screen Recorder from the selector below it.
  5. Click Add to add Screenbits - Screen Recorder to the list.
  6. Click Screenbits - Screen Recorder from the list then click Options.
  7. Choose High Performance or Power saving then click Save.
  8. Close Screenbits then open it again and try to start recording.

Note: If the problem persists, follow the steps above but choose the other option (Power Saving or High Performance) in step 7.

Steam version

To change the GPU for the Steam version of Screenbits:

  1. Right click on desktop then choose Display Settings to open Display settings.
  2. Scroll down to find Graphics Settings link, click on it to open Graphics settings.
  3. Choose Classic app from the selector under Choose an app to set preference.
  4. Click Browse to select the executable file of Screenbits on from "C:\Program Files (x86)\Steam\steamapps\Common\Screenbits\Screenbits.exe";
  5. Click Screenbits - Screen Recorder from the list then click Options.
  6. Choose High Performance or Power saving then click Save.
  7. Close Screenbits then open it again and try to start recording.
  8. If the problem persists, repeat the steps above but choose the other option (Power Saving or High Performance) in step 6.


Display Settings


Graphics Settings


Performance Preference



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