Display device not supported

Problem

When the app starts recording the following error message is displayed:

The specified device interface or feature level is not supported on this system.

If your device supports multiple display processors, run the application on the integrated GPU instead of on the discrete GPU.

This issue occurs because the app does not support being run against the discrete GPU on a Microsoft Hybrid system.

Resolution

To work around this issue, run the application on the integrated GPU instead of on the discrete GPU on a Microsoft Hybrid system, as described below.

Note: Before configuring the display, make sure you have installed latest display drivers on your device.

NVIDIA

To select Integrated GPU for Screenbits only:

1. Right click on desktop and select NVIDIA Control Panel.
2. Select Manage 3D Settings from the task list on the left side of the panel.
3. Under the Program Settings tab, click Add to open the Add dialog.
4. Select Screenbits.App in the list, then click Add Selected Program to select the app and close the dialog.
5. Select Integrated graphics from the Preferred graphics processor selector.
6. Click Apply to apply the changes.

AMD

To select Integrated GPU for Screenbits:

1. Right click on desktop and select Catalyst Control Center.
2. Click Power to open the Power page.
3. Click Switchable Graphics to open the Switchable Graphics page.
4. Under the Recent Applications list, click Not Assigned button in front of Screenbits, then select Power Saving.
5. Click Apply to apply the changes.